So we built Orbit. Custom WO types, recurring service, compliance reporting that pulls in seconds, resident-facing scheduling — designed for water, gas, and electric. Not retrofitted from generic field service.
You've already sat through this demo.
You bought the Cityworks license. Your team still uses spreadsheets to track what actually got done. Your council reports take three days to pull. Your residents still call the front desk because nobody told them about the service call. New hires take six weeks to figure out which screen does what.
We've watched this happen at 100+ utilities.
So we built Orbit — work-order-first, not asset-management-bolted-on. Custom WO types configured for your operation in days, not months. Reports your council will actually read. Implementation in 30–60 days, not nine months.
Three things utilities actually need
01
Custom WO types and recurring service tasks
02
Audit trails, regulatory reports, asset history
03
Resident-facing scheduling and notifications
No generic templates. Tell us what your crews do — meter swaps, hydrant flushing, valve inspections, service line repairs — and we configure the WO with the right fields, the right capture, and the right audit.
Custom WO types
Configured by Orbit for your operation. New type? We build it.
Recurring work orders
Annual line flushing, quarterly valve checks, monthly hydrant inspections — schedule once, runs forever.
Required fields per type
Each WO captures exactly what the regulator and the council ask for
Configured for your operation
WO-2847 · Hydrant H-142 · Annual Flush
Dispatched
J. Hicks (Dispatch)
En route
M. Dingee (Tech)
On site · GPS confirmed
M. Dingee
Flush completed · 1,240 gal
M. Dingee
Photo + flow data captured
M. Dingee
QA/QC approved
Auto + PM review
Every WO is a row in the audit log: who did it, when, where, what they captured, and what was approved. Pull a compliance report on demand. Hand your regulators a clean dataset, not a PDF dump.
Audit trail per WO
Before/after snapshots on every mutation. Soft deletes only. PostgreSQL-grade history.
Regulatory exports
CSV, PDF, or API — formatted for state, EPA, or council reporting
Asset history
Every WO that ever touched an asset, with photos, GPS, and field data
Labor reporting + PW
Geofenced timesheets + prevailing wage tracking for grant-funded work
Service appointments, on-the-way SMS, and resident-facing scheduling — for any WO type that requires resident interaction. Fewer "did anyone come by?" calls. More closed tickets per day.
Resident-interaction WOs
WO types that capture homeowner contact, schedule appointments, and confirm presence
SMS scheduling + reminders
Twilio-powered. Resident books a slot, gets reminders, gets on-the-way alert.
Service notices
Broadcast outages or planned work to a service area via SMS or email
Hi! Your annual meter check is scheduled. Pick a window: A) Tue 10–12 B) Tue 1–4 C) Wed 9–11
Mon 4:12pm
B
Mon 4:18pm
Confirmed for Tue 1–4pm. We'll text you 30 min before arrival.
Mon 4:18pm
Tech J. Martinez is 25 min out. Reply STOP to cancel.
Tue 1:35pm
Service complete. Thanks! Survey: orbit.work/r/8K2Q
Tue 2:14pm
Water operator licenses, backflow certifications, confined-space training, OSHA refreshers — every staff member's certifications tracked, with expiration alerts and completion records exportable for the state.
Cert tracking + expiration alerts
Operator licenses, distribution certs, backflow tester credentials — automated reminders before they lapse.
Recurring compliance training
OSHA refreshers, confined-space, lockout-tagout — assign annually, track completion to the staff member.
State-ready export
Pull a roster of certified operators with cert numbers and expiration dates — formatted for state audits.
Water Operator Class III
Expires 2026-08-12
Backflow Tester · BAT
Expires 2026-09-30
Confined Space Refresher
J. Martinez
Distribution Cert · Class II
Renewal due 2026-06
Pull a council report. Spot-check compliance. Audit an asset. No SQL, no analyst, no waiting on IT. Type the question, get the data.
Answers cite the underlying WOs and timestamps so you can defend every number.
The rest of the platform
Route, balance, reassign in real time
PWA · offline-tolerant · GPS-stamped
Geofenced clock-in/out, labor reporting
Meters, valves, hydrants — full lifecycle
Regulatory certs, expiration alerts, completion log
NL queries over your operational data
A leak signature detected in Orbit Insights drafts a resident SMS, dispatches a WO, and closes the loop — all on the same data layer. No integrations, no batch sync, no separate vendor.
See Orbit Portal →Anomaly detected
142 Main St · +3.2 gph baseline shift
AI drafts resident SMS
Possible leak — want us to send a tech?
Resident confirms
Reply YES auto-schedules the WO
Tech dispatched
GPS-stamped, photo capture, AI QA/QC
Loop closed
Insights updates, Portal notifies resident
Pricing
Every utility we talk to is starting somewhere different — call volume, work-order chaos, LSL deadline, NRW question from the board. So we don\'t price a one-size-fits-all platform. Pick the product (or bundle) you need, and we\'ll price it to what you actually manage.
Resident-facing AI Call Center + portal. Pays for itself on CSR call deflection.
See full product details →
Replace Cityworks / Lucity / scattered setups. Mobile-first, 30-day deploy.
See full product details →
One reconciled view of AMI + SCADA + GIS + billing. NRW by DMA, M36 audit.
See full product details →
For utilities under 5K accounts. Portal + WOMS + continuous M36 audit in one platform.
See full product details →
Inventory + state reporting + DB Utility crew structure under one contract.
See full product details →
Backflow device inventory, annual testing, tester certs, compliance reporting.
See full product details →
How pricing works
Request pricing
Account count, AMI vendor, products you care about, timeline. No sales discovery call required to get a number.
Request pricing →Or try the sandbox first — no card, no call.
Magic-link in and explore a pre-seeded utility workspace. Real WOs, real reports, no setup.
We'll email you a one-time link to utilitysandbox.orbitwork.io
Book a 15-minute demo and see how Orbit can streamline your field operations. No commitment, no pressure — just a quick look at what's possible.