How it works
We own the heavy lifting. You don't need a project manager, a systems integrator, or six months of internal meetings to get Orbit live.
Phase 1
Discovery
Days 1–3
Phase 2
Configuration
Days 4–45
Phase 3
Go-live
Days 46–60
01
1–3 days
We walk your operation. Who does what, what software you have today, what reports your customers (or council) actually want. By the end, we have a written workflow inventory.
Workflows captured this week
Built from interviews with ops, dispatch, finance, and field foremen. Reviewed and signed off by client.
An actual discovery deliverable — checked off as workflows get captured.
02
2–6 weeks
Our team configures Orbit to match your operation. WO types, required fields, approval flows, integrations, role permissions, reports. You see weekly progress checkpoints.
03
1–2 weeks
Data migrated. Crews trained. We sit with your team on day one and stay close for the first 30–90 days, depending on your package.
Mostly us. We configure workflows, set up integrations, and run training. You provide a project owner, attend the workflow review sessions, and approve at each checkpoint.
New WO types and integrations can be added at any time. Most changes are completed in days, not weeks. Major reconfigurations may have an additional services fee.
Yes. The Standard and Pro onboarding packages for utilities include data migration. For contractors, migration is sized by complexity and quoted separately.
We finish what we scoped. If scope changes, we re-quote before doing the extra work. We don't do hidden-fee surprises.
Yes. Every customer gets ongoing support included in their subscription. Priority/SLA tiers available on the larger plans.
Book a 20-minute call. We'll talk through what your implementation would actually look like.
Book a demo