Small utilities pay separately for the resident portal, work orders, the M36 audit, and an asset inventory. Each line item is small enough to defend, and together they cost more than they should. Orbit puts all four on one login, one bill, built for utilities with two or three staff.
Portal · today
87
resident questions handled by AI
↓ 73% calls hitting your CSR
WOMS · today
14
WOs assigned to crew
9 done · 3 in progress · 2 scheduled
M36 Audit · live
7.4%
system-wide NRW · refreshed 4h ago
Data validity 82/100
Inventory · valves
412
tracked devices
14 due for inspection this month
What we hear at the water conference
Pick one product. Add the next at renewal. Or take the bundle and collapse the four invoices today.
AWWA M36 Water Audit · Continuous
Water Supplied (MG)
847.2
AMI + production meter
Authorized Consumption (MG)
781.4
92.2% · billed + unbilled
Apparent Losses (MG)
12.8
meter inaccuracy + admin
Real Losses (MG)
53.0
leakage + breaks
NRW (system-wide)
7.8%
below industry median
ILI (Infrastructure Leakage Index)
2.1
efficient zone
Data validity score: 78 / 100
Production meter calibration is >12 months old. Audit defensible but score improves to 86 after calibration.
What Orbit for Small Utilities does
Same data layer, same login, scoped to what 2-3 staff can actually run.
AI handles the "what is my bill" calls. SMS-portal for residents who will not download apps. Adoption that does not stall.
Mobile-first work-order management for water specifically. Recurring valve exercising, hydrant flushing, locates. Photos, signatures, GPS.
Same AWWA framework, but Tuesday-morning current instead of 6-months stale. No more single-point-of-failure spreadsheet.
Meters, hydrants, valves — full lifecycle. Tight enough to scope SRF projects without surprises after first dig.
When the state SRF window opens, your inventory and WO history export as the application packet. No two-week scramble.
For utilities your size, simplification is usually the bigger win over any single feature. One vendor, not four.
How utilities use for Small Utilities day-to-day
Town Manager
1,400-account utility
Used to log into the resident portal one place, work orders another, M36 audit a third, asset register a fourth. Orbit consolidated all four. The simplification mattered more than any single feature.
Water Superintendent
950-account rural utility
DWSRF application asked for asset inventory + 3-year WO history + verified meter counts. Used to be a $12K consultant engagement. Orbit had it all — exported the application packet in an afternoon.
CSR / Office Manager
Sometimes the only office person there
Used to spend 80% of her morning answering "what is my balance" over the phone. The AI Call Center handles those automatically — she's free for the issues that actually need a human.
Common questions
Reference reading
Plain-English reference content on the regulations, frameworks, and operational programs this product touches.
AWWA M36 Water Audit
The standard framework for measuring and reporting water loss. Methodology and validity scoring.
Read →
SRF Application Checklist
What to have ready before you apply to your state's Drinking Water SRF program.
Read →
Water Utility Asset Inventory
What's in a defensible asset inventory and how it feeds SRF applications, M36 audits, and regulatory reports.
Read →
Built by people who installed the meters
100K+
meters installed
21
states
200+
collectors deployed
We built Orbit because the software our crews were handed didn't work. Then we made it available to every utility we work with.
More of the Orbit platform
Magic-link in and explore a pre-seeded utility workspace. Real WOs, real reports, no setup.
We'll email you a one-time link to utilitysandbox.orbitwork.io
Book a 15-minute demo and see how Orbit can streamline your field operations. No commitment, no pressure — just a quick look at what's possible.