Portals used to be a budget fight nobody wanted. The math is changing — Orbit Portal ships with an AI Call Center that handles ~89% of inbound resident calls, and a resident app with AI chat that drives portal adoption instead of stalling at launch.
Active calls · 14
What is my bill?
Usage high?
Leak report
Schedule swap
Disconnect req
Auto-pay help
Escalating to human
D. Chen · 142 Main St
What we hear at the water conference
For utilities your size, total Portal value typically pays for itself within 6 months on call deflection alone. Everything else is upside.
City Water
(555) 224-7891
Heads up — we noticed your water use jumped this week (could be a leak). Want us to send a tech?
Mon 4:12pm
Yes please
Pick a window: A) Tue 10–12 B) Tue 1–4 C) Wed 9–11
Mon 4:18pm
B
Confirmed Tue 1–4pm. We will text you 30 min before arrival.
Mon 4:18pm
Tech J. Martinez is 25 min out.
Tue 1:35pm
Service complete. Repair photo + survey: orbit.work/r/8K2Q
Tue 2:14pm
What Orbit Portal does
Each one is the answer to a recurring resident call your team handles today.
Voice, SMS, and chat in one thread. Handles ~89% of inbound calls automatically — your team only takes the ones that need a human.
AI actively drives signups so adoption does not stall — most utilities see resident adoption double the industry average.
Residents who will not download apps still self-serve via text. Critical for older or rural populations.
Anomaly detection on AMI data triggers a resident alert and a draft WO before the next billing cycle ever runs.
AI drafts resident messages — "your usage spiked 40% this week, want us to send a tech?" Residents hear about problems before they call to complain.
Works with whatever meter system you run today. Continuous feed, not CSV uploads — no nightly batch, no manual data dumps.
How utilities use Portal day-to-day
CSR Manager
60K-account utility · 3 CSRs
Before Orbit Portal, three CSRs spent 70% of their shift on "what is my bill" and "why is my usage up." Within 90 days of launch, AI handles 89% of those. Her team works on disconnects, payment plans, and the calls that actually need a human.
Resident · Apartment renter
High-usage anomaly
AI noticed her usage jumped from 4.2 to 11.8 gpd starting Thursday. Drafted an outbound SMS Saturday morning. She replied YES to a tech visit, crew arrived Tuesday, fixed a running toilet. Saved $180 in next-cycle write-offs.
Town Manager
5K-account small utility
Used to dread the quarterly board ask about why nobody used the portal. With AI-driven signups and SMS-first onboarding, adoption sat at 64% by month 6 — up from 11% on the previous customer portal.
One platform, not three integrations
A leak detected on the Insights side becomes a resident SMS, a WOMS dispatch, and a closed loop — without a single integration.
Anomaly detected
142 Main St · +3.2 gph baseline shift
AI drafts resident notification
Possible leak detected — want us to send a tech?
Resident SMS sent
Reply YES to schedule, NO to dismiss
Resident confirms
Auto-creates WO with appointment window
Tech dispatched
On-the-way SMS, GPS-stamped completion
Common questions
Reference reading
Plain-English reference content on the regulations, frameworks, and operational programs this product touches.
Customer Portal Adoption
Why most utility resident portals stall at low adoption — and what changes when AI drives signups.
Read →
AI Call Center for Water Utilities
How AI handles 89% of inbound resident calls — voice, SMS, chat — and what it doesn't handle.
Read →
Water Utility Customer Portal — Buyer's guide
What separates an effective resident portal from one that becomes a vendor screenshot you don't use.
Read →
Built by people who installed the meters
100K+
meters installed
21
states
200+
collectors deployed
We built Orbit because the software our crews were handed didn't work. Then we made it available to every utility we work with.
More of the Orbit platform
Orbit WOMS
Mobile-first work-order management
Learn more →
Orbit Insights
NRW, M36 audit, plain-English query
Learn more →
Orbit Audits
Small-utility bundle, one login
Learn more →
Orbit LSL
Inventory + DB Utility crew structure
Learn more →
Orbit Cross-Connection
Backflow program + testing compliance
Learn more →
Magic-link in and explore a pre-seeded utility workspace. Real WOs, real reports, no setup.
We'll email you a one-time link to utilitysandbox.orbitwork.io
Book a 15-minute demo and see how Orbit can streamline your field operations. No commitment, no pressure — just a quick look at what's possible.