Cross-connection control is the kind of program every utility has to run and nobody wants to staff for. Annual testing, tester certifications, device inventory, customer compliance — most utilities track all of it in a spreadsheet and a wall calendar. Orbit Cross-Connection brings the program into the same platform as your WOMS, Portal, and Insights.
Backflow Devices · Annual Test Schedule
1,847 devices · 12-month rolling view
Jun
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What we hear at the water conference
Cross-connection is exactly the kind of recurring program Orbit's recurring-WO engine was built for — scheduled annually, audit-clean, no single-person dependency.
Full event timeline
Created automatically
Recurring schedule (annual)
Auto-routed to Crew Bravo
Zone-2 · distance 0.8mi
Crew en route
M. Dingee · GPS pinged
On site · geofence confirmed
M. Dingee
Flush completed · 1,240 gal
M. Dingee · flow meter logged
Photos + data captured
IMG_2847.jpg · IMG_2848.jpg
AI QA/QC review passed
Auto + PM J. Hicks signed off
Posted to council report queue
Auto-batched · monthly export
What Orbit Cross-Connection does
Device inventory, scheduling, test results, certifications, compliance — same login as Portal, WOMS, and Insights.
Every backflow assembly tied to a service address, with install date, manufacturer, model, and last-test history. Geofenced on the map.
Recurring WO engine fires annually per device. Auto-assigns to certified testers. Customer notification SMS goes out 30/14/7 days ahead.
Tester enters results in the field via the same mobile app crews already use. Pass/fail logged, retests auto-scheduled, customer notified.
Every certified tester's credentials tracked with expiration alerts. No more bounced test reports because someone's cert lapsed.
State compliance formats auto-generated. Customer-compliance dashboards for council. Audit-clean records per device.
Missed tests trigger escalation: SMS reminder → letter → service-shutoff WO. The escalation runs itself.
How utilities use Cross-Connection day-to-day
Compliance Officer
Mid-market utility
Old workflow: postcard reminders, phone calls, a spreadsheet of who failed and who is overdue. New workflow: SMS at 30/14/7 days, auto-escalation when missed, customer self-service rescheduling. Compliance jumped 30+ points in 8 months.
Independent Tester
Certified backflow tester, contracted
Used to fill paper test reports, drive back to the office, transcribe into the utility's spreadsheet. Now he enters results on the phone at the device. Pass/fail logged, retest auto-scheduled if needed, customer notified.
Public Works Director
Small utility · side-of-desk program
Cross-connection was always the program that fell behind — no time to staff it. Orbit's recurring-WO engine fires the annual schedule automatically, sends reminders, escalates non-compliance. He looks at it monthly instead of daily.
One platform, not three integrations
A backflow test failure surfaces in WOMS for retest, in Portal for resident notification, and in Insights for compliance reporting.
Annual test scheduled
Recurring WO fires per device · tester auto-assigned
Tester dispatched
Same mobile app, same dispatch board
Test fails — retest required
Auto-creates follow-up WO + customer notification
Customer notified
SMS with retest scheduling link
Compliance dashboard updates
Council and state reports stay current
Common questions
Reference reading
Plain-English reference content on the regulations, frameworks, and operational programs this product touches.
Cross-Connection Control Program
The full program: device inventory, annual testing, tester certification, customer compliance, state reporting.
Read →
Backflow Prevention Testing
How utilities run backflow testing programs — annual schedule, tester certification, device types, customer compliance.
Read →
Built by people who installed the meters
100K+
meters installed
21
states
200+
collectors deployed
We built Orbit because the software our crews were handed didn't work. Then we made it available to every utility we work with.
More of the Orbit platform
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