Terms of Service

These Terms of Service ("Terms") govern your access to and use of the orbitwork.io website and the Orbit field operations platform ("Service") provided by Orbit Work, Inc. ("Orbit," "we," "us"). By using the Service, you agree to these Terms. If you're entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization.

Orbit is a software-as-a-service platform for managing field operations — work orders, dispatch, mobile capture, reporting, CRM, and related modules. Specific features available to you depend on your subscription tier and configuration.

You're responsible for the accuracy of your account information, for safeguarding your credentials, and for all activity under your account. Notify us immediately of any unauthorized access.

You retain all rights, title, and interest in data you submit to the Service ("Customer Data"). You grant us a limited license to use Customer Data solely to provide and improve the Service.

You represent that you have the right to submit Customer Data and that doing so does not violate any law or third-party rights.

You agree not to:

• Reverse engineer, decompile, or attempt to extract source code from the Service.
• Use the Service to send spam, malware, or unlawful content.
• Interfere with or disrupt the Service or other customers' use of it.
• Use the Service to compete directly with Orbit or build a competing product.
• Resell, sublicense, or transfer access without our written consent.

Fees are set out in your Order Form or as posted on orbitwork.io/pricing. Fees are non-refundable except as required by law. Annual contracts renew automatically unless either party gives written notice at least 30 days before renewal.

These Terms remain in effect while you use the Service. Either party may terminate for material breach with 30 days' written notice if the breach is not cured. Upon termination, your access to the Service ends and your data is exported and deleted per our Privacy Policy.

Each party will protect the other's confidential information with the same care it uses to protect its own, but at least reasonable care. Confidential information does not include information that is public, independently developed, or rightfully received from a third party.

We will provide the Service with reasonable skill and care and in accordance with industry standards. Except as expressly stated, the Service is provided "as is" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the maximum extent permitted by law, neither party will be liable for indirect, consequential, incidental, or punitive damages. Each party's total liability is capped at the fees paid by you to Orbit in the 12 months preceding the claim.

These limitations do not apply to (a) breaches of confidentiality, (b) indemnification obligations, or (c) gross negligence or willful misconduct.

Each party will indemnify the other for third-party claims arising from its breach of these Terms, its negligence, or its violation of law.

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law rules. Disputes will be resolved by binding arbitration in Delaware, except either party may seek injunctive relief in court for IP or confidentiality matters.

We may update these Terms. Material changes will be communicated 30 days before they take effect, with notice to account admins.

Email legal@orbitwork.io with any questions about these Terms.